1. Introduction
Cyvento provides a professional blog website platform that helps customers choose a plan, submit setup details, connect a custom domain, and manage a blog website through an admin dashboard. This Privacy Policy describes how Cyvento collects, uses, stores, and protects information when you visit our website, contact us, make payment, or use our onboarding process.
2. Who Operates Cyvento
Cyvento is operated by Cyvento Limited, a private company limited by shares registered in Nigeria. References to "Cyvento," "we," "us," and "our" mean Cyvento Limited and the Cyvento platform.
3. Information We Collect
When you submit a contact request, checkout request, setup request, or onboarding form, we may collect information such as your full name, email address, country, phone or WhatsApp number, organization or blog name, selected plan, billing cycle, domain status, domain name, payment reference, and message or setup details.
We may also collect technical information such as your IP address, browser type, device information, user agent, timestamps, page activity, form activity, and security-related logs for spam prevention, troubleshooting, fraud prevention, abuse detection, and service improvement.
4. How We Use Your Information
We use submitted information to respond to enquiries, process setup requests, confirm payments, provide onboarding guidance, prepare customer blog websites, support domain setup, send service emails, maintain customer records, improve the platform, and provide support.
We may also use information to detect, prevent, and respond to spam, fraud, abuse, unauthorized access, suspicious activity, security incidents, or misuse of Cyvento services.
5. Contact, Checkout, and Onboarding Requests
Information submitted through contact, checkout, or onboarding forms is used to understand your website needs, create or track your request, guide your setup, communicate next steps, and provision your blog website where applicable. A reference ID, onboarding token, payment reference, or setup record may be generated to support this process.
6. Domain Information
If you provide a domain name, we use it for setup guidance, domain connection support, DNS instructions, tenant provisioning, SSL/HTTPS configuration, and related customer support. Providing a domain name does not transfer ownership or control of the domain to Cyvento.
7. Payment Information
Payments are processed through available third-party payment providers. Cyvento may store payment references, transaction IDs, payment status, selected plan, billing cycle, amount, currency, and related checkout records for verification, accounting, subscription management, dispute handling, and support.
Cyvento does not store full card numbers or complete card security details on its own servers. Card payment details are handled by the relevant payment processor according to its own security and privacy practices.
8. Service Emails and Notifications
We may use your email address to send setup confirmations, onboarding links, payment-related notices, domain guidance, admin access information, support responses, renewal reminders, security notices, and other service-related messages.
9. Cookies and Analytics
Cyvento may use cookies, analytics tools, or similar technologies to understand website usage, improve performance, measure interest in services, maintain security, and improve customer experience.
Where Google Analytics support is available, customers may add their own Google Analytics Measurement ID to their blog website. Customers are responsible for ensuring that their own use of analytics, cookies, tracking scripts, and visitor notices complies with applicable privacy laws in their jurisdiction.
10. Security Logs and Abuse Prevention
Cyvento may collect and retain security-related records such as IP addresses, user agents, form submissions, spam indicators, blocked request logs, login attempts, webhook logs, email logs, audit logs, and other technical records needed to protect the platform, investigate issues, and prevent abuse.
11. How We Protect Information
We use reasonable technical and administrative measures to protect submitted information. These may include form validation, CSRF protection, spam-prevention controls, access restrictions, secure configuration, role-based access, logging, monitoring, and backup or retention controls.
No website or online service can guarantee absolute security. However, we work to reduce risk and protect information from unauthorized access, misuse, alteration, or disclosure.
12. Sharing of Information
We do not sell your personal information. We may share information only when necessary to provide the service, process payments, send emails, support domain setup, comply with legal obligations, prevent abuse, protect the platform, or work with trusted service providers.
13. Third-Party Services
Cyvento may use third-party services such as payment processors, email providers, analytics tools, hosting providers, domain or DNS providers, security tools, and other infrastructure or support services. These providers may process information according to their own privacy policies and service terms.
14. Data Retention
We keep submitted information only for as long as reasonably necessary to respond to requests, provide services, maintain business records, manage subscriptions, support security, resolve disputes, comply with legal obligations, and operate the platform.
Some technical logs may be retained for limited periods and may be archived or deleted according to Cyvento’s operational retention practices.
15. International Users
Cyvento may be used by customers in different countries. By submitting information through the website, you understand that your information may be processed in Nigeria, the United States, or other locations where Cyvento or its service providers operate.
16. Your Choices
You may contact us to request correction, update, or deletion of information you submitted, subject to reasonable business, security, legal, accounting, and operational requirements. Some records may need to be retained where required for fraud prevention, dispute resolution, compliance, or legitimate business purposes.
17. Children's Privacy
Cyvento is intended for businesses, organizations, professionals, creators, ministries, and similar users. It is not directed to children, and we do not knowingly collect personal information from children.
18. Updates to This Policy
Cyvento may update this Privacy Policy as the platform grows, as new features are added, or as legal and operational requirements change. The updated version will be posted on this page with a revised update date.
19. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact Cyvento through the contact page.
Contact Cyvento